Privacy Policy

Hair House ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, book an appointment, or communicate with us — including by SMS text message.

Information we collect

• Contact information you provide (name, phone number, email, address).
• Appointment details and service preferences.
• Messages you send to us via web form, email, or SMS.
• Basic technical data (browser, device, IP address) for site analytics.

How we use your information

• To schedule, confirm, reschedule, or cancel appointments.
• To respond to inquiries and provide customer support.
• To send appointment reminders and account-related notifications.
• To send promotional messages — only if you have opted in.
• To comply with legal obligations and improve our services.

SMS / Text messaging program (A2P 10DLC)

By providing your mobile number and opting in, you agree to receive SMS messages from Hair House related to appointments, reminders, and (if separately consented) promotional offers. Message frequency varies. Message and data rates may apply.

• Consent: You may opt in by submitting our contact form with the SMS consent box checked, by replying YES to a confirmation message, or by providing written consent in person.
• Opt-out: Reply STOP at any time to unsubscribe. You will receive a final confirmation message.
• Help: Reply HELP for assistance, or contact us at (602) 245-9700.
• Carriers: Carriers (including but not limited to AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages.
• No mobile information sharing: Mobile phone numbers and SMS opt-in data are not shared, sold, or transferred to third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services (such as our messaging platform) is limited to that purpose.

How we share information

We do not sell your personal information. We share information only with service providers that help us operate (e.g., booking software, SMS platform, analytics) and only as needed to provide our services, or when required by law.

Data retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of marketing communications at any time.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact us

Hair House — 20329 N 59th Ave, Unit A-1, Glendale, AZ 85308 · (602) 245-9700