At Hair House, we want you to be completely satisfied with your purchase of our hair products. To ensure a positive shopping experience, we have created the following return policy:
Returns: We accept returns within 30 days of the purchase date. To be eligible for a return, the product must be unused, unopened, and in its original packaging. If the product is used or not in its original condition, we will not be able to accept the return. To initiate a return please contact us at [email protected].
Refunds: Once we receive your return, we will inspect the product to make sure it meets the eligibility requirements. If it does, we will process your refund within 7-10 business days. We will refund the original purchase price of the product minus any shipping costs to the same form payment used.
Exchanges: If you receive a product that is damaged or defective, please contact us immediately. We will arrange for a replacement product to be sent to you at no additional cost. We will also cover the shipping costs for the return of the damaged or defective product.
Shipping: Customers are responsible for the cost of shipping the product back to us for a return. We recommend using a trackable shipping method to ensure the product arrives back to us safely.
Contact Us: If you have any questions or concerns about our return policy, please contact us at [email protected]. We are happy to assist you with any issues you may have.
Thank you for choosing Hair House for your hair care needs. We hope this return policy provides you with the confidence to try our products and experience the difference they can make in your hair.
We are growing! We are always hiring enthusiastic, motivated, & passionate hair stylists! Apply today!